Peakware Academy

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Customer Experience Management

Course Description

Course Overview:

This course covers customer experience management (CEM) principles including customer journey mapping, touchpoint optimization, experience design, and measuring customer satisfaction for business growth.

Who Should Attend:

Customer Experience Managers, Marketing Professionals, Service Delivery Managers, and Business Leaders focused on customer centricity.

Who Should Attend?

Customer Experience Managers
Marketing Professionals
Service Delivery Managers
Business Leaders

Course Curriculum

No Curriculum Available

Curriculum content is being prepared for this course. Please check back later.

Duration: 3 Days

Level: Intermediate

Fee: ₦550,000.00

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Unit 3, Plot 2, Block 22 Babatunde Anjous Avenue, Lekki Phase 1, 
Lagos, Nigeria. 
Tel: +2348096904953

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Tel: +15123776120

training@peakwareacademy.com