Course Description

A stakeholder is a person, group or organization that has an interest in an organization, because they are affected by its operations or can affect Its operations. Stakeholders have an impact on every organization, public or private sector – some are internal, others are external, but the higher priority stakeholders must be engaged, their expectations understood, and strategies developed, planned and implemented to recognize and address their concerns. All groups of stakeholders must be recognized and treated equitably, as part of good governance. Stakeholder management involves both hard and soft skills, with some understanding of human nature, culture and communications added, finished off with the ability to influence and negotiate with integrity.

A stakeholder is a person, group or organization that has an interest in an organization, because they are affected by its operations or can affect Its operations. Stakeholders have an impact on every organization, public or private sector – some are internal, others are external, but the higher priority stakeholders must be engaged, their expectations understood, and strategies developed, planned and implemented to recognize and address their concerns. All groups of stakeholders must be recognized and treated equitably, as part of good governance. Stakeholder management involves both hard and soft skills, with some understanding of human nature, culture and communications added, finished off with the ability to influence and negotiate with integrity.

This training course will highlight:

• The first principles of managing stakeholders
• The stakeholder management process and typical plans/documents
• Developing communication strategies and plans for successful engagement
• he key interpersonal skills and an introduction to personality and behavior and their relevance to managing stakeholders
• The importance of being able to understand the national, regional, corporate and business unit cultures that influence your stakeholders’ behaviors

Who Should Attend?

This training course is suitable to a wide range of professionals but will especially benefit:

• Executives and managers
• Junior managers and supervisors
• Professional managers and staff, including HR and finance
• Anyone who needs to understand Stakeholders and stakeholder engagement
• People involved in transformation initiatives
• Program, project and PMO personnel