A customer focus puts your customers on the top of your list of priorities. When you put your customers into the heart of your business you make customers part of your service culture. This is one of the core concepts that will be introduced to participants as well as elevating them to become more flexible and...

Tools for increasing Organizational Efficiency and Productivity Management by Objectives (MBO), Matrix Management, Total Quality Management, Theory Z, Six Sigma: these programs were designed to find some sort of efficiency, either by fixing the things that didn’t work well or maximizing the things that did. And each of these programs was...

The New Science of Success Introduction: Certified Emotional Intelligence Specialist can make a huge difference in both our personal lives and our work satisfaction and performance. Emotional intelligence is the distinguishing factor that determines if we make lemonade when life hands us lemons or spend our life stuck in bitterness. It...

Hiring is one of the very important tasks for HR professionals. Interviewing is not the job of HR professionals only. Any professional who conducts Interview must know the pros and cons of people and interview technique. The cost of wrong hire is very high and hidden cost for the company with certified...

Analytics, a business process includes data collection, processing, analysis and interpretation for better decision making and gaining insights. Analytics helps any Management to take right strategic decision for business growth and sustainability. Globalization and increased competition across the world, has made optimizing business processes and informed business decisions making, more relevant. Analytics...

Self-Paced Learning Material, Exercises, Assignment Assessment Method: Fully Online MCQ based Exam Duration: 2 months Regular Fees: