Understanding ISO Certifications

ISO certifications hold global significance, serving as a benchmark for countless companies spanning diverse industries to showcase their commitment to upholding quality management principles. Achieving ISO certification necessitates meeting specific prerequisites outlined by the International Organization for Standardization (ISO). These requisites ensure the effectiveness, safety, and efficiency of products, services, and systems.

In essence, ISO certifications provide tangible evidence of a company’s dedication to adhering to established standards and conducting operations at an elevated level of excellence. These certifications are emblematic of a company’s alignment with international practices, thereby fostering enhanced risk management.

In the subsequent discourse, we will delve into the array of ISO certifications that pertain specifically to IT companies. Additionally, we will explore optimal strategies for attaining ISO certification and elucidate the vital attributes to consider when selecting an ISO advisor.

Why do IT companies need ISO certification?

ISO certification bears considerable weight for companies across various industries, with particular pertinence for IT enterprises. Given the sensitive nature of data handled by IT firms, robust security measures are paramount. Clients exhibit a greater sense of confidence when partnering with an ISO-certified IT company, as they trust their data will be safeguarded while receiving top-notch services.

In effect, ISO certification serves as a potent avenue for IT firms to not only establish their reliability and trustworthiness but also to gain a competitive edge and unlock novel business prospects. Moreover, ISO certification bestows many benefits:

  • Better business performance through amplified efficiency. 
  • Augmented customer satisfaction driven by consistent quality provision.
  • Enhanced risk management achieved by refining operational processes.
  • Elevated employee motivation stemming from enhanced role clarity.
  • Enriched customer service facilitated by adherence to industry best practices.
  • Bolstered security and data protection via streamlined management systems.

What ISO standards apply to IT companies?

ISO standards encompass a spectrum of particular categories, ranging from information security management to quality management. The following catalog outlines ISO standards of utmost relevance to IT companies:

ISO 27001 (Information Security Management):

This standard outlines the prerequisites for establishing a robust information security management system (ISMS), encompassing risk management for information security and privacy.

By getting ISO/IEC 27001 certified, you will be able to:

  • Protect data from unauthorized access or modification, and maintain records of data usage.
  • Strengthen system security and identify potential threats against your system and take appropriate measures against them.
  • Improve business resilience and ensure your business can continue operating efficiently in the event of malicious attacks or natural disasters.

ISO 22301 (Business Continuity Management Systems): 

ISO 22301 furnishes a framework for business continuity management systems, ensuring seamless business operations in the face of disruptions like cyberattacks or natural calamities.

By getting ISO 22301 certified, you will be able to:

  • Improve business continuity by identifying critical components, processes, and systems, while developing recovery strategies and implementing effective recovery plans.
  • Demonstrate that you have taken steps to protect assets against disaster by having certified BCMS. This can help boost your reputation and earn your client’s trust.
  • Ensure revenue and asset protection by having procedures in place to recover from incidents quickly and minimize financial loss due to downtime or disruption of services.

ISO 27701 (Security Techniques for Privacy Information Management): Serving as a data privacy extension to ISO 27001, this standard aids companies in managing compliance with regulations like GDPR while handling sensitive information.

ISO 90003 (Software Engineering): Guiding software development, operation, and maintenance, ISO 90003 aids adherence to ISO 9001 requirements.

ISO 27017 (Security Controls for Cloud Services): This standard presents security guidelines derived from ISO 27002, intended for cloud services, enhancing cloud-based security.

ISO 27018 (Protection of Personally Identifiable Information in Public Clouds): Focusing on data privacy in cloud computing, ISO 27018 provides measures to safeguard personally identifiable information (PII) in the cloud.

ISO 20000-1 (Service Management): ISO 20000-1 outlines requirements for a robust service management system, improving IT service performance.

ISO 9001 (Quality Management System): ISO 9001 specifies prerequisites for an effective quality management system, enhancing regulatory compliance and customer satisfaction.

ISO 14001 (Environmental Management Systems): This standard guides the development of environmental management systems, ensuring environmental responsibility and compliance.

Optimal Pathway to Attaining ISO Certification

While it is possible to navigate the ISO certification process independently, it’s crucial to acknowledge its complexity and time-intensive nature. Selecting an ISO standard, implementing its requisites, and pursuing certification might appear straightforward, yet the reality is quite different.

From experience, the most streamlined approach to securing ISO certification involves collaborating with a trustworthy ISO advisor. Such partnerships offer a range of ISO-related services, including:

ISO Advisory Services: Comprehensive support encompassing regulatory compliance, risk management, and employee onboarding.

ISO Training: In-depth education regarding ISO standards, their implications, and the resultant changes for an organization’s management systems.

Internal Audits: Evaluating organizational management systems to identify areas for enhancement and compliance.

Second-Party Audits: Ensuring suppliers conform to contract-specific requirements.

What should you look for in an ISO advisor?

In the quest for an ISO advisor, certain attributes need consideration:

Extensive Experience: Select an ISO advisor with a proven track record encompassing ISO requirements, implementation, certification, and recertification.

Personalized Approach:  Opt for an advisor capable of tailoring action plans to meet specific requirements and facilitate ISO certification.

Industry Knowledge: Partner with an advisor possessing substantial experience aiding IT companies, backed by industry expertise.

Track Record: Verify the advisor’s success history with IT firms and the quality of ISO advisory services rendered.

Flexibility: Ensure the advisor is easily accessible for consultations, providing swift responses and solutions.

Ongoing Support: Opt for an advisor committed to supporting the ISO certification journey from initial audits to recertification.


The path to ISO certification might not be devoid of challenges, but the benefits garnered far outweigh the hurdles encountered. Elevating business efficiency, augmenting performance, securing more clients, enhancing service quality, and solidifying industry leadership are among the gains achieved. For companies yet to secure ISO certification or those considering updating existing certifications, the recommendation is clear: pursue certification. And while this journey isn’t one you need to undertake solo, partnering with an ISO advisor, such as Peakware Consulting, can simplify the intricate process. Their comprehensive ISO advisory services encompass understanding requisites, implementing process changes, conducting audits, and providing sustained assistance. 

Enquire today to explore how Peakware Consulting services can propel your company toward ISO certification.